Hotel Operations Manager: Guest Experience & Profitability

Residence Inn by Marriott; Concord (NH); On-site; USD 60,000 - 90,000; Full time

Job summary

The Residence Inn by Marriott in Concord, NH is seeking an Operations Manager to oversee front-of-house operations including breakfast, bistro, housekeeping, laundry, and guest services to uphold standards and maximize profitability.

You will develop short- and long-term financial and operational plans for the Rooms Department, schedule staff, and collaborate with the General Manager to ensure a seamless property operation.

Qualifications

• Experience managing hotel front-of-house operations.
• Ability to develop and implement financial and operational plans.
• Strong leadership to manage staff and ensure compliance with labor laws.
• Experience with budgeting and forecasting.

Responsibilities

• Maintain high levels of guest services.
• Achieve budget revenues and expenses and maximize profitability related to the rooms department.
• Contribute to profitability and guest satisfaction in other hotel departments.
• Develop short- and long-term financial and operational plans for the Rooms Department.
• Schedule staff according to labor standards, budget, and forecasted occupancy.
• Work closely with the General Manager to ensure the seamless operation of the property.

Job description

The Residence Inn by Marriott in Concord, NH is seeking an Operations Manager to oversee front-of-house operations including breakfast, bistro, housekeeping, laundry, and guest services to uphold standards and maximize profitability.

You will develop short- and long-term financial and operational plans for the Rooms Department, schedule staff, and collaborate with the General Manager to ensure a seamless property operation.