Hotel Operations Leader: Drive Guest Experience & Growth

Le Méridien Houston Downtown; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Le Méridien Houston Downtown is seeking a Director of Operations to oversee daily hotel operations and supervise department leaders. You will work with the GM to optimize guest services, drive revenue, and ensure brand standards are met.

You will lead scheduling, training, and performance coaching, monitor guest satisfaction scores, coordinate with accounting and sales, and uphold safety and sustainability guidelines while managing budgets and control processes.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring brand standards and HHM core values.
• Oversee hotel departments to ensure optimal service and hospitality for guests.
• Assist GM with forecasts, reports, and budget development to maximize revenue and control costs.
• Monitor guest satisfaction scores and brand standards to improve satisfaction.
• Resolve guest complaints and anticipate problems through review of operations and staff performance.
• Coordinate with accounting for payroll, AP/AR, audits and tax compliance.
• Collaborate with Sales to improve occupancy and revenue.
• Maintain front office systems and equipment for optimum performance.
• Contribute to safety guidelines and sustainability programs.

Skills

Leadership

Operations management

Guest services

Budget management

Education

Associate degree

Bachelor’s degree

Job description

Le Méridien Houston Downtown is seeking a Director of Operations to oversee daily hotel operations and supervise department leaders. You will work with the GM to optimize guest services, drive revenue, and ensure brand standards are met.

You will lead scheduling, training, and performance coaching, monitor guest satisfaction scores, coordinate with accounting and sales, and uphold safety and sustainability guidelines while managing budgets and control processes.