Hotel Operations Leader: Guest Experience & Profit

Hampton Inn and Suites San Francisco Burlingame Airport; Burlingame (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Hampton Inn and Suites San Francisco Burlingame Airport is seeking a General Manager to assist the GM in directing Front Office, Housekeeping and Engineering, ensuring profitable operations and adherence to brand standards.

The role emphasizes staffing within budget, training, guest satisfaction, and proactive maintenance, with a focus on revenue optimization, quality assurance, and employee development.

Responsibilities

• Directly supervise Front Office, Housekeeping and Engineering to meet brand standards and drive operational efficiency.
• Plan and manage departmental budgets, staffing, and forecasts within approved guidelines.
• Oversee guest service delivery, resolve issues, and monitor guest satisfaction and GSS scores.
• Ensure compliance with training requirements and emergency procedures across all departments.
• Lead HR activities including coaching, counseling, recruitment, and employee engagement initiatives.

Job description

Hampton Inn and Suites San Francisco Burlingame Airport is seeking a General Manager to assist the GM in directing Front Office, Housekeeping and Engineering, ensuring profitable operations and adherence to brand standards.

The role emphasizes staffing within budget, training, guest satisfaction, and proactive maintenance, with a focus on revenue optimization, quality assurance, and employee development.