Hotel Operations Manager — Guest Experience & Revenue

Lodgco Hospitality; Ann Arbor (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career development and work‑life BAL

Paid time off

Travel and hotel discounts

Health, dental, and vision insurance

401(k) with company match

Bonus potential

Job summary

Lodgco Hospitality's Residence Inn Ann Arbor North is seeking an Assistant General Manager to oversee daily hotel operations alongside the General Manager and to lead teams in delivering exceptional guest service.

The role emphasizes duty leadership, administrative support, HR tasks, and collaboration with sales to drive occupancy and revenue while maintaining brand standards. Excellent communication and organizational skills are essential.

Qualifications

• 2–3 years of hotel experience, preferably in a supervisory role.
• Hospitality degree preferred.

Responsibilities

• Act as “Manager on Duty” and be responsible for hotel operation during the absence of the General Manager.
• Assist the General Manager with all hotel, administrative, and human resources duties.
• Analyze and resolve work‑related problems to achieve work‑related goals.
• Participate in revenue management decisions and hold staff accountable for achieving revenue goals.
• Ensure all Front Desk employees adhere to rate and credit policies and procedures.
• Maintain knowledge of brand operating systems.
• Assist with daily credit reports; review the bucket and all A/R accounts.
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist the sales manager in actively selling the hotel to groups, meetings, and extended stay guests.
• Review discrepancy reports daily and take steps to resolve and eliminate discrepancies.
• Set up controls (e.g., overtime, safety deposit boxes, master keys, banks, etc.) and audit them regularly to ensure accuracy and completeness.
• Know all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs.
• Report any unusual occurrences or requests to the General Manager immediately.

Skills

Leadership

Teamwork

Communication

Software skills

Time management

Problem solving

Self-motivated

Organization

Education

Hospitality degree preferred

Job description

Lodgco Hospitality's Residence Inn Ann Arbor North is seeking an Assistant General Manager to oversee daily hotel operations alongside the General Manager and to lead teams in delivering exceptional guest service.

The role emphasizes duty leadership, administrative support, HR tasks, and collaboration with sales to drive occupancy and revenue while maintaining brand standards. Excellent communication and organizational skills are essential.