Hotel Operations & Guest Experience Lead

Aimbridge Hospitality; Golden (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Residence Inn Denver West Golden is seeking an Assistant General Manager to oversee multiple hotel departments, partner with the General Manager, and drive profitability while maintaining exceptional guest experiences.

You will lead with confidence, manage daily operations, and coach a team through development programs, ensuring standards are met and guests leave satisfied. This role focuses on service excellence and operational excellence in a dynamic hospitality setting.

Qualifications

• 5+ years of progressive hotel experience (Rooms or F&B) or a 4-year degree with 2–3 years experience
• Supervisory background required
• Ability to stay calm and objective under pressure
• Must hold or obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications

Responsibilities

• Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager
• Proactively spot challenges and tackle them to maintain smooth hotel operations
• Recruit, hire, and train Guest Services staff and develop team members
• Listen actively and maintain clear communication with colleagues and guests
• Work with financial data to support hotel operations
• Utilize Windows for management reporting
• Uphold professional appearance and grooming standards
• Provide hospitality-focused service to guests and teammates

Skills

Leadership

Problem solving

Recruiting & training

Communication

Numerical skills

Tech savvy (Windows)

Appearance standards

Hospitality mindset

Education

4-year degree + 2–3 years experience

2-year degree + 3–4 years experience

Superior supervisory experience

Tools

Food Handlers Certification

Alcohol Awareness Certification

CPR Certification

First Aid Certification

Job description

Residence Inn Denver West Golden is seeking an Assistant General Manager to oversee multiple hotel departments, partner with the General Manager, and drive profitability while maintaining exceptional guest experiences.

You will lead with confidence, manage daily operations, and coach a team through development programs, ensuring standards are met and guests leave satisfied. This role focuses on service excellence and operational excellence in a dynamic hospitality setting.