Hospitality General Manager — Operations & Service Leader

Watershed Hospitality Group; Ann Arbor (MI); On-site; USD 68,000 - 75,000; Full time

Job summary

Watershed Hospitality Group in Ann Arbor, MI seeks a General Manager to oversee daily operations, staff and budgets, ensuring top-tier service and compliance. You will hire/train the team, develop procedures, and partner with marketing to heighten guest satisfaction and revenue.

The role emphasizes financial stewardship, inventory control, and staff development in a fast-paced, on-site setting, with on-going collaboration across departments to sustain memorable experiences.

Qualifications

• Leadership and staff development; hiring and training.
• Oversee daily operations and health & safety compliance.
• Budgeting, inventory management, and financial performance.
• Customer service excellence and high service standards.
• Marketing awareness and promotional activities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple tasks.
• Education: Bachelor's degree preferred in related field.
• Experience with Toast POS systems.
• Experience with 7shifts scheduling platform.

Responsibilities

• Oversee daily operations and staff management.
• Hire and train employees; develop procedures.
• Ensure health and safety regulation compliance.
• Maintain inventory and manage budgets.
• Collaborate with marketing to promote the business.
• Drive financial performance and guest satisfaction.

Skills

Leadership

Operations

Financial Mgmt

Customer Service

Marketing

Communication

Multi-tasking

Toast POS

7shifts Scheduling

Education

Bachelor's degree in Business Administration or Hospitality

Tools

Toast POS

7shifts

Job description

Watershed Hospitality Group in Ann Arbor, MI seeks a General Manager to oversee daily operations, staff and budgets, ensuring top-tier service and compliance. You will hire/train the team, develop procedures, and partner with marketing to heighten guest satisfaction and revenue.

The role emphasizes financial stewardship, inventory control, and staff development in a fast-paced, on-site setting, with on-going collaboration across departments to sustain memorable experiences.