Hotel Operations Manager: Guest Experience & Growth

Appleton Hs Llc; Town of Grand Chute (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Appleton Hs Llc is seeking a General Manager to oversee all hotel operations, driving revenue, guest satisfaction, and product quality. You will assist the General Manager in supervising all areas to maintain a friendly atmosphere and superior service, while leading staff through performance management, training, and development.

Responsibilities include forecasting revenue and expenses, producing financial reports, managing costs, and ensuring compliance with health, safety, and cash-control

Qualifications

• Forecast revenue and expenses to meet budgeted goals.
• Manage recruiting, orientation, training, and performance.
• Uphold guest service standards and brand quality.

Responsibilities

• Achieve revenue and profit goals and forecast occupancy.
• Prepare accurate financial reports and analyze variances.
• Lead staff development, training, and performance planning.
• Ensure health and safety, cash control, and compliance with policies.
• Develop marketing and sales plans to maximize RevPAR and market share.

Skills

Financial forecasting

HR management

Guest service

Marketing & sales

Job description

Appleton Hs Llc is seeking a General Manager to oversee all hotel operations, driving revenue, guest satisfaction, and product quality. You will assist the General Manager in supervising all areas to maintain a friendly atmosphere and superior service, while leading staff through performance management, training, and development.

Responsibilities include forecasting revenue and expenses, producing financial reports, managing costs, and ensuring compliance with health, safety, and cash-control