Hotel Operations Manager: Front Office & Guest Experience

Highgate; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

401(k) Retirement Plan with employer-m

Educational opportunities / Tuition

Job summary

Highgate Hotels in New York's SoHo district is seeking an Operations Manager responsible for planning and directing operations to improve productivity and efficiency.

You will supervise Front Office, support F&B, Housekeeping and Engineering, manage payroll, train hourly staff, and ensure Paramount standards while delivering exceptional guest experiences. This role requires strong communication and a proactive approach to daily hotel operations.

Qualifications

• At least 5 years of progressive experience in a hotel or related field or equivalent education/experience mix.
• Previous supervisory responsibilities and ability to lead multiple departments.
• Must be proficient in Windows, Company approved spreadsheets and word processing; long hours may be required.

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation and supporting other departments (F&B, Housekeeping, Engineering).
• Provide strong lobby presence to assist front desk agents and guests.
• Balance hotel room type inventory and ensure areas of the lobby, Mezzanine, and F&B are maintained to Paramount standards.
• Monitor and act on the Nor 1 upsell program; handle guest requests and complaints during shifts.
• Coach, train, and supervise hourly associates; manage payroll, attendance, and overtime reporting.

Skills

Supervisory experience

Guest service focus

Multitasking

Effective communication

Education

2-year college degree + 3 years experience

4-year degree + 1 year experience

Tools

Windows OS

Spreadsheets (Excel)

Word processing

Job description

Highgate Hotels in New York's SoHo district is seeking an Operations Manager responsible for planning and directing operations to improve productivity and efficiency.

You will supervise Front Office, support F&B, Housekeeping and Engineering, manage payroll, train hourly staff, and ensure Paramount standards while delivering exceptional guest experiences. This role requires strong communication and a proactive approach to daily hotel operations.