Hotel Operations Leader: Profit & Guest Experience

Highgate Hotels L.P.; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Highgate Hotels L.P. is seeking an experienced Hotel Manager in New York to drive profitability through revenue generation, cost control, and staff development. The role focuses on guest satisfaction, operational performance, and maintaining Highgate standards across all departments.

Responsibilities include top-account client outreach, weekly operations reviews, and ongoing training of managers, with an emphasis on financial accuracy and PCI compliance.

Qualifications

• At least 6 years progressive experience in a hotel or related field.
• Effective verbal and written communication with all staff levels.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Strong leadership and team development capabilities.

Responsibilities

• Participate in hotel sales efforts with top accounts and client meetings.
• Lead weekly staff meetings and annual financial review processes.
• Oversee training, onboarding, and development of managers.
• Ensure budget adherence, payroll procedures, and PCI compliance.
• Monitor guest satisfaction and maintain hotel standards across departments.

Skills

Communication

Leadership

Multitasking

Education

Bachelor's degree preferred

Job description

Highgate Hotels L.P. is seeking an experienced Hotel Manager in New York to drive profitability through revenue generation, cost control, and staff development. The role focuses on guest satisfaction, operational performance, and maintaining Highgate standards across all departments.

Responsibilities include top-account client outreach, weekly operations reviews, and ongoing training of managers, with an emphasis on financial accuracy and PCI compliance.