Hotel Operations Manager – Front Desk & Rooms

Stonebridge Companies; Ocean City (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

PTO

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Lodging perks

Job summary

Stonebridge is seeking an Assistant General Manager in Ocean City, Maryland to support the General Manager in hotel operations, focusing on front-of-house and housekeeping, guest satisfaction, and financial performance.

You will manage daily operations, train staff, contribute to budgeting and forecasting, and ensure compliance with company standards while delivering exceptional hospitality.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or related field; equivalent experience acceptable.
• 3-5 years of hotel management experience, focusing on front-of-house or rooms division.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office.
• Excellent communication and leadership skills to manage staff and guest interactions.
• Ability to make data-driven decisions and adjust strategies to improve performance.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills to manage multiple tasks and priorities.

Responsibilities

• Oversee hotel operations with focus on front-of-house and housekeeping.
• Provide revenue management with market analysis and forecasts.
• Support sales with rate structures and yield management training.
• Train front desk staff in front office operations and customer service.
• Assist in budget preparation and forecast changes in expenses.
• Monitor controllable expenses to maintain margins.
• Administer cash handling, AP/AR, and payroll in GM’s absence.
• Ensure guest services align with standards and address complaints.
• Manage guest loyalty programs and compliance with policies.
• Recruit, hire, and develop associates; lead teams.
• Collaborate with GM on operational improvement.

Skills

Revenue management

Financial analysis

Budgeting

PMS proficiency

Microsoft Office

Communication

Leadership

Data-driven decisions

Recruitment

Staff training

Performance management

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

Stonebridge is seeking an Assistant General Manager in Ocean City, Maryland to support the General Manager in hotel operations, focusing on front-of-house and housekeeping, guest satisfaction, and financial performance.

You will manage daily operations, train staff, contribute to budgeting and forecasting, and ensure compliance with company standards while delivering exceptional hospitality.