Assistant General Manager

Stonebridge Companies; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Lodging perks

Job summary

Stonebridge Companies is seeking an Assistant General Manager in Ocean City, MD to support the General Manager in hotel operations, with emphasis on front-of-house and housekeeping. You will help manage daily operations and ensure guest satisfaction while upholding company standards.

The role requires 3–5 years in hotel management, strong knowledge of revenue management, budgeting, and leadership. You will lead staff, contribute to budgeting, and coordinate with departments to optimize occupancy

Qualifications

• Bachelor's degree in Hotel/Restaurant Management or related field, or equivalent experience.
• 3–5 years of hotel management experience, preferably in front-of-house or rooms division.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency with property management systems and Microsoft Office.
• Excellent communication and leadership skills to manage staff and guest relations.
• Ability to make data-driven decisions and manage multiple priorities.

Responsibilities

• Oversee hotel operations with focus on front-of-house and housekeeping.
• Provide market analysis and event forecasts to the Revenue Management Department to optimize occupancy and rates.
• Support sales by training front office and reservation teams on rate structures and yield management.
• Lead front desk staff in front office operations, revenue management tasks, and guest service protocols.
• Assist in budget creation and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to protect margins.
• Assist with cash handling, accounts payable/receivable, and payroll in the GM's absence.
• Train staff to deliver high-quality guest services and address guest complaints.

Skills

Leadership

Revenue management

Budgeting

Data-driven decisions

Staff training

Guest service

Education

Bachelor's degree in Hotel/Restaurant Management

Tools

Property management systems

Microsoft Office

Job description

City, State: Ocean City, Maryland

Title: Assistant General Manager

Location: Ocean City, MD

FLSA: Exempt

Status: Full-time

Reports to: General Manager

Supervises: Property Team Members

Pay Range: $65,000 - $75,000

Job Summary

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Assist in managing the hotel's physical condition, including maintenance and quality control programs.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment

Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments. Must be able to sit, stand, and walk for extended periods while overseeing hotel operations. Must be able to lift and carry objects up to 20 lbs occasionally. Flexible schedule, including availability for evenings, weekends, and holidays as required.

All Stonebridge openings are projected to close within 30 days of the original posting date.

This position will no longer be available 30 days from: 2026-08-07

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.