Guest Services Supervisor: Elevate Front Desk Experience

Quorum Hospitality; Wilmington (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Residence Inn Wilmington Downtown is seeking a Guest Services Supervisor to lead the front desk team and ensure outstanding guest experiences. You will drive service excellence from check-in to check-out and support room revenue goals through effective supervision and daily operations.

Ideal candidates have 2+ years in hotel front office roles, supervisory experience, and a solid command of Windows. This full-time role offers benefits, travel discounts, and opportunities for professional growth

Qualifications

• 2+ years progressive experience in hotel front office operations.
• Previous supervisory experience preferred.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.

Responsibilities

• Provide attentive, friendly, and efficient service at the Front Desk, ensuring every guest feels welcomed and valued.
• Handle all guest requests, problems, and complaints with professionalism and follow up to ensure complete satisfaction.
• Assist in motivating, coaching, and managing the Front Office team, including hiring and training.
• Maximize room revenue and occupancy by analyzing daily reports, monitoring rate efficiency, and overseeing credit reports.
• Assist with scheduling and reviewing payroll submittals.
• Work closely with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, etc.
• Ensure proper cash handling, monitor reservations for courtesy and upselling, and manage key control and Front Office procedures.
• Participate in M.O.D. and Night Audit coverage as scheduled.
• Other duties as assigned.

Skills

Front desk operations

Supervisory experience

Customer service

Windows proficiency

Education

High school diploma

College degree preferred

Tools

POS systems

Job description

Residence Inn Wilmington Downtown is seeking a Guest Services Supervisor to lead the front desk team and ensure outstanding guest experiences. You will drive service excellence from check-in to check-out and support room revenue goals through effective supervision and daily operations.

Ideal candidates have 2+ years in hotel front office roles, supervisory experience, and a solid command of Windows. This full-time role offers benefits, travel discounts, and opportunities for professional growth