Hotel Operations Leader: Interim GM & Openings

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401(k) Match

Bonus program

Travel discounts

Professional development

Advancement opportunities

Job summary

The Task Force Operations Specialist at Philadelphia International Airport (PHL) provides hands-on operational leadership and support to hotels across the organization. This role offers interim leadership during GM vacancies, transitions, and special projects, ensuring performance improvements and brand compliance.

Key duties include coaching general managers, assisting with recruiting and training, driving guest satisfaction, monitoring financial metrics, and coordinating openings or

Qualifications

• Minimum of 2 years of management experience in a branded select-service or focused-service hotel.
• Strong knowledge of hotel operations, brand standards, QA, and guest satisfaction.
• Ability to read and understand P&Ls, budgets, forecasts, and hotel performance metrics.
• Strong leadership, coaching, communication, and problem-solving skills.
• Ability to quickly assess hotel operations and drive results.
• Proficiency with Microsoft Office and hotel operating systems.
• Valid driver's license and reliable transportation.
• Ability to travel approximately 75%, including extended assignments as needed.

Responsibilities

• Provide interim hotel leadership during GM vacancies or transitions.
• Quickly assess property performance and implement improvement plans.
• Coach, train, and support General Managers and property leadership teams.
• Assist with recruiting, training, and employee relations.
• Drive guest satisfaction, cleanliness, service, and brand compliance.
• Monitor financial performance, labor, revenue, and key hotel metrics.
• Ensure company policies, brand standards, and QA requirements are achieved.
• Support hotel openings, acquisitions, renovations, and special projects.
• Communicate property performance, challenges, and action plans to senior leadership.

Skills

Leadership

Coaching

Communication

Problem-solving

P&Ls

Travel readiness

Microsoft Office

Tools

Microsoft Office

Hotel operating systems

Job description

The Task Force Operations Specialist at Philadelphia International Airport (PHL) provides hands-on operational leadership and support to hotels across the organization. This role offers interim leadership during GM vacancies, transitions, and special projects, ensuring performance improvements and brand compliance.

Key duties include coaching general managers, assisting with recruiting and training, driving guest satisfaction, monitoring financial metrics, and coordinating openings or