Hotel Operations Turnaround Manager

J&P Hospitality Management; McKinney (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

J&P Hospitality Management, LLC is seeking a Special Operations Manager to temporarily assume General Manager duties at assigned hotels during transitions. This hands-on leadership role requires travel up to 90% and a deep understanding of hotel operations to stabilize property performance.

You will oversee daily operations, ensure guest satisfaction, manage staffing and budgets, and partner with leadership to hand off to a permanent GM. Must be eligible to work in the United States.

Qualifications

• 2-5 years of General Manager experience.
• Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
• Strong leadership and coaching skills.
• Familiar with local, state, and federal employment laws and basic HR practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational and time management skills.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.

Responsibilities

• Oversee daily operations of the assigned property, ensuring service excellence, safety, cleanliness, and compliance.
• Deliver an exceptional guest experience, resolving service issues and maintaining high satisfaction.
• Conduct curb-to-room property walks to assess maintenance, housekeeping, and front desk performance.
• Recruit, train, and lead property staff during the assignment period.
• Maintain all required paperwork, including hiring documents, schedules, and payroll reports.
• Review and approve financial documents, monitor revenue, and manage expenses within budget.
• Implement inventory controls and labor management strategies to drive profitability.
• Build relationships with local businesses and the surrounding community.
• Ensure compliance with federal, state, and local regulations, including OSHA, EEOC, and Wage & Hour laws.
• Support company programs and initiatives, including operational rollouts and transition planning.
• Partner with leadership to prepare the property for handoff to the incoming permanent General Manager.
• Be knowledgeable in and follow all J&P programs.
• Perform other job duties as assigned.

Skills

General Manager experience

Leadership

HR basics

Microsoft Office

Organizational skills

English communication

Education

High School Diploma

College degree is a plus

Tools

Microsoft Office Suite

Job description

J&P Hospitality Management, LLC is seeking a Special Operations Manager to temporarily assume General Manager duties at assigned hotels during transitions. This hands-on leadership role requires travel up to 90% and a deep understanding of hotel operations to stabilize property performance.

You will oversee daily operations, ensure guest satisfaction, manage staffing and budgets, and partner with leadership to hand off to a permanent GM. Must be eligible to work in the United States.