Hotel Operations Leader — Guest Experience & Team Growth

esacareers; Seattle, Redmond (WA, WA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Long Term Disability

Voluntary Benefits

401(k) Plan

Paid Time Off

EAP

Discount Program

Job summary

ESA Management, LLC is seeking an Assistant General Manager to support the General Manager in daily hotel operations in Seattle. You will lead a team of hourly associates, drive guest satisfaction, ensure safety standards, and promote a positive work environment.

This hands-on role requires strong leadership, scheduling, onboarding, and budget awareness, with responsibility for revenue growth, GOP, and guest service resolution.

Qualifications

• Prior hotel experience in hospitality or retail required.
• High School Diploma or GED.
• Some supervisory experience preferred.
• Fluency in English (solid) and strong communication skills.

Responsibilities

• Provide hands-on leadership to 8–15 hourly staff, including scheduling, training and daily activities.
• Ensure guest satisfaction and timely resolution of guest issues.
• Promote safety and security compliance consistent with company guidelines.
• Oversee onboarding and training of new associates and direct supervision.
• Assist GM/MUGM to maximize revenue, manage costs and achieve budgeted EBITDA.

Skills

Guest service excellence

Leadership

Scheduling

Staff training

Safety and security awareness

Budget awareness

Problem solving

Communication skills

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking an Assistant General Manager to support the General Manager in daily hotel operations in Seattle. You will lead a team of hourly associates, drive guest satisfaction, ensure safety standards, and promote a positive work environment.

This hands-on role requires strong leadership, scheduling, onboarding, and budget awareness, with responsibility for revenue growth, GOP, and guest service resolution.