Hotel Operations Leader: Guest Experience & Team Growth

Hotel Equities; Scottsdale (AZ); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401(k) Plan

Employee Assistance Program

Leadership Development

Discounted Hotel Rates

Life Insurance

Flexible Spending Account

Parental Leave

Job summary

Hotel Equities is seeking an Assistant General Manager in Scottsdale to lead hotel operations and drive exceptional guest experiences. You will guide associates, manage daily staffing, budgets, and service standards, and partner with leadership to meet business goals.

The role emphasizes strategic thinking, financial acumen, and a hands-on leadership style, with a focus on seamless operations and teamwork across departments.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Staff development

Operational analysis

Education

Bachelor's degree preferred

Tools

PMS

Hotel systems

Microsoft Office

Job description

Hotel Equities is seeking an Assistant General Manager in Scottsdale to lead hotel operations and drive exceptional guest experiences. You will guide associates, manage daily staffing, budgets, and service standards, and partner with leadership to meet business goals.

The role emphasizes strategic thinking, financial acumen, and a hands-on leadership style, with a focus on seamless operations and teamwork across departments.