Hotel Operations Leader | Guest Service & Team Growth

Drury Hotels; West Des Moines (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

401(k) retirement

Award-winning workplace

Quarterly bonuses

Job summary

Drury Hotels in West Des Moines, IA is seeking an operations leader to join our hotel leadership team. You will oversee all departments, drive guest service excellence, and mentor team members to achieve success.

The role emphasizes quality, service, profitability, and strong people leadership in a dynamic hospitality environment. The ideal candidate will have at least one year of supervisory experience, and a Bachelor's degree in hospitality, business, or related field.

Qualifications

• Passion to serve others and exceed guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience; hotel experience preferred.

Responsibilities

• Provide expert leadership across all hotel departments, leading on exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team performance.
• Role model quality assurance best practices and meet or exceed all measures.

Skills

Passion to serve others

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels in West Des Moines, IA is seeking an operations leader to join our hotel leadership team. You will oversee all departments, drive guest service excellence, and mentor team members to achieve success.

The role emphasizes quality, service, profitability, and strong people leadership in a dynamic hospitality environment. The ideal candidate will have at least one year of supervisory experience, and a Bachelor's degree in hospitality, business, or related field.