Hotel Operations & Guest Experience Manager

A-1 Hospitality Group; Hood River (OR); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

40 hours paid time off after 90 days

Medical, Dental & Vision insurance after 60 days

Hotel travel discounts for employee and friends & family

Job summary

A-1 Hospitality Group seeks an ambitious Assistant General Manager for Columbia Gorge Hotel & Spa in Oregon. You will support operations, focusing on guest satisfaction, financial performance, and team leadership.

The ideal candidate has four years of hotel experience with at least two in a supervisory role. Strong communication and customer service skills are essential. This role requires a flexible schedule including weekends and holidays.

Qualifications

• Minimum of four years hotel experience, with two at a supervisory level.
• Food and beverage experience is helpful but not required.
• Must be able to communicate effectively with guests and staff.

Responsibilities

• Support operations, ensuring guest satisfaction and operational standards.
• Manage various property departments ensuring compliance with policies.
• Provide excellent customer service and handle guest-related concerns.

Skills

Excellent communication skills

Leadership

Customer service

Team management

Education

High School Diploma or Equivalent

Tools

Stayntouch

Job description

A-1 Hospitality Group seeks an ambitious Assistant General Manager for Columbia Gorge Hotel & Spa in Oregon. You will support operations, focusing on guest satisfaction, financial performance, and team leadership.

The ideal candidate has four years of hotel experience with at least two in a supervisory role. Strong communication and customer service skills are essential. This role requires a flexible schedule including weekends and holidays.