Assistant General Manager

Lightwell Hotel & Spa; Hood River (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Lightwell Hotel & Spa in Hood River, OR seeks an Assistant General Manager to partner with the General Manager on property-wide operations and guest satisfaction. You will balance strategic leadership with hands-on direction across guest services, rooms, spa, events, and F&B outlets.

You will coach teams, optimize labor and budgets, and collaborate on sales to improve occupancy and ADR. This role requires strong communication and a proven track record in hospitality management.

Qualifications

• 3-5 years of hotel or hospitality management experience.
• Experience with operational ordering and team leadership (4–5 years).
• Proven track record in financial accountability (P&L, budgets) and careful operational execution.

Responsibilities

• Direct hotel operations across all guest-facing departments and uphold brand standards.
• Monitor guest feedback and online reviews to sustain top property ratings.
• Provide on-the-floor coaching, feedback, and development to build a high-performing team.
• Oversee spa and wellness amenities, ensuring cleanliness, safety, staffing, and scheduling.
• Review property P&L, manage labor standards, and prepare operational budgets.
• Recruit, mentor, and evaluate staff; design cross-trained labor schedules to control costs.
• Support sales initiatives to drive occupancy and ADR; coach upsells for rooms, spa, and packages.
• Direct food & beverage SOPs, inventory levels, purchasing, and vendor negotiations.

Skills

Leadership

Communication skills

P&L & Budgets

Team leadership

Operational hospitality

Education

High school diploma / GED

Tools

Spreadsheets

Word processing

Email

Job description

Join our hotel leadership team in Hood River as Assistant General Manager . Partner closely with the General Manager to run property-wide operations, elevate guest satisfaction, optimize financial performance, and oversee daily department workflows . This role balances high-level operational strategy with hands-on leadership across guest services, rooms, spa/wellness facilities, events, and food & beverage outlets .

Core Responsibilities

Direct hotel operations across all guest-facing departments, enforce brand standards, and maintain high scores for cleanliness, safety, and service quality . Monitor guest feedback and online reviews to maintain top property ratings .

Provide active on-the-floor coaching, continuous constructive feedback, and professional development to build an engaged, high-performing team and cultivate future leaders.

Ensure seamless execution and quality standards across the hotel spa and wellness amenities (including treatment offerings, soaking pool, and sauna operations). Maintain cleanliness, safety compliance, and proper staffing/scheduling for spa operations .

Review property P&L statements with the GM, manage labor standards, and prepare operational budgets . Oversee administrative finance tasks including invoice coding, vendor payments, transaction logs, and commission tracking .

Recruit, mentor, and evaluate staff across hotel departments . Design cross-trained labor schedules based on hotel occupancy and guest traffic to control costs effectively .

Support hotel sales initiatives to drive occupancy and Average Daily Rate (ADR) . Coach teams to upsell rooms, packages, spa treatments, and amenities, while participating in local community outreach .

Direct standard operating procedures, food safety, inventory par levels, and purchasing across hotel food and beverage venues . Collaborate on event execution, menu updates, and vendor contract negotiations .

Qualifications & Experience

3-5 years of hotel or hospitality management experience . Must have 4–5 years of experience in operational ordering and team leadership .

Track record of driving team performance, financial accountability (P&L, budgets, inventory), and detail-oriented operational execution .

High school diploma/GED preferred . Proficient in business software (spreadsheets, word processing, email) and operational math (ratios, percentages, budgeting calculations) . Strong written and verbal communication skills .

Spanish-speaking a plus

Physical Requirements

Must be able to stand and walk for extended periods across all hotel grounds, guest rooms, spa areas, food outlets, and event spaces throughout entire shifts .

Frequently required to stand, walk, reach with hands and arms (including above head), stoop, kneel, crouch, handle items, and inspect property spaces .

Must regularly handle operational tools and occasionally lift or move up to 50 pounds . Requires close-range and distance vision, color vision, and the ability to adjust focus to maintain property appearance and quality controls.