Hotel Assistant General Manager

A-1 Hospitality Group; Hood River (OR); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

40 hours paid time off after 90 days

Medical, Dental & Vision insurance after 60 days

Hotel travel discounts for employee and friends & family

Job summary

A-1 Hospitality Group seeks an ambitious Assistant General Manager for Columbia Gorge Hotel & Spa in Oregon. You will support operations, focusing on guest satisfaction, financial performance, and team leadership.

The ideal candidate has four years of hotel experience with at least two in a supervisory role. Strong communication and customer service skills are essential. This role requires a flexible schedule including weekends and holidays.

Qualifications

• Minimum of four years hotel experience, with two at a supervisory level.
• Food and beverage experience is helpful but not required.
• Must be able to communicate effectively with guests and staff.

Responsibilities

• Support operations, ensuring guest satisfaction and operational standards.
• Manage various property departments ensuring compliance with policies.
• Provide excellent customer service and handle guest-related concerns.

Skills

Excellent communication skills

Leadership

Customer service

Team management

Education

High School Diploma or Equivalent

Tools

Stayntouch

Job description

Assistant General Manager

We are seeking an ambitious, dependable, self‑starting and customer service driven Assistant General Manager to join our team at Columbia Gorge Hotel & Spa. The candidate must have flexible availability that include working weekends and holidays.

Summary

Responsible for supporting all aspects of the operations including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of service standards with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. The Assistant General Manager is also acting General Manager in absence of GM.

Pay Rate: $60,000 to $70,000

Benefits

• 40 hours of paid time off after 90 days of employment.
• Oregon Sick time after 90 days of employment.
• Medical, Dental & Vision insurance available after 60 days of employment.
• Hotel travel discounts for employee and friends & family.

Responsibilities

• Verifies that all standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all requirements.
• Manages the operation of all property departments.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Supports GM in managing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual quality audit with GM.
• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self‑confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever‑changing needs and expectations, and how to exceed them.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Verifies that property hiring practices comply with I‑9 and EEO requirements and strives for a culturally diverse workplace.
• Fill in shifts, as needed.
• Performs other duties as assigned and needed.

Minimum Requirements

• High School Diploma or Equivalent.
• Excellent communication skills.
• At least four years of hotel experience with minimum of two years at supervisory level.
• Food and Beverage experience is not required, but extremely helpful.
• Knowledge of Stayntouch is very helpful.

Essential Physical Functions

Essential physical functions: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 35–50 pounds each.