Hotel Operations Leader — Guest Experience & Revenue

Coury Hospitality; Norwood (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Courtyard Boston Norwood/Canton is seeking an Assistant General Manager to help lead daily hotel operations and deliver exceptional guest experiences. You will support department heads, ensure top-tier service, and assist in forecasting, budgeting, and reporting to optimize revenue and control costs.

The role requires strong leadership, a professional demeanor, and the ability to manage guest issues while maintaining a safe, compliant work environment.

Qualifications

• Associate or bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.
• Working knowledge of Opera and Microsoft Office products (Word, Excel, Outlook).
• Valid driver's license and acceptable driving history.

Responsibilities

• Assist the General Manager in leading departmental teams in developing and implementing property-wide strategies.
• Oversee Front Office and other departments to ensure optimal service for guests.
• Assist in forecasts, reports, and budget development to maximize revenue and control expenses.
• Review financial statements and performance data to measure productivity and goal achievement.
• Support a safe working environment and maintain a viable key control program.

Skills

Leadership

Guest relations

Budgeting

Forecasting

Team management

Guest issue resolution

Professional image

Education

Associate or Bachelor's degree

Tools

Opera

Microsoft Office (Word, Excel, Outlook)

Job description

Courtyard Boston Norwood/Canton is seeking an Assistant General Manager to help lead daily hotel operations and deliver exceptional guest experiences. You will support department heads, ensure top-tier service, and assist in forecasting, budgeting, and reporting to optimize revenue and control costs.

The role requires strong leadership, a professional demeanor, and the ability to manage guest issues while maintaining a safe, compliant work environment.