Hotel Operations Leader - Guest Experience & Profit

Crystal Creek Hospitality; Boston, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Crystal Creek Hospitality is seeking an Assistant General Manager to direct hotel operations and lead guest and staff experiences in our Boston property. You will partner with the General Manager to implement standards, manage budget and safety, and ensure exceptional service daily.

You will supervise department managers, drive quality programs, coach employees, and ensure compliance with policies while maintaining profitability and a positive culture.

Qualifications

• Bachelor’s degree required.
• Five years' experience in book and recordkeeping or related hotel operations.
• Strong analytical and reasoning skills.
• Excellent verbal and written communication skills.
• Be an active team player and ability to collaborate across teams.

Responsibilities

• Directs and manages all hotel operational functions.
• Leads guest and employee experience in accordance with policies and laws.
• Act as General Manager in GM’s absence when requested.
• Hire, train and evaluate hotel employees.
• Ensure departmental labor standards and budget adherence.
• Provide oversight of guest service recovery and problem resolution.
• Maintain daily quality processes and effective internal communication.
• Foster diversity, equity, inclusion and belonging.

Skills

Leadership

Financial acumen

Guest service

Communication

Education

Bachelor’s degree

Job description

Crystal Creek Hospitality is seeking an Assistant General Manager to direct hotel operations and lead guest and staff experiences in our Boston property. You will partner with the General Manager to implement standards, manage budget and safety, and ensure exceptional service daily.

You will supervise department managers, drive quality programs, coach employees, and ensure compliance with policies while maintaining profitability and a positive culture.