Hotel Operations Leader | Guest Experience & Growth

Courtyard Portland North; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Paid time off

401(k) with company match

Disability & Life insurance

Employee assistance program

Job summary

InnVentures is seeking an Assistant General Manager for Courtyard Portland North in Oregon. You will lead a diverse hotel team, coach staff, and share accountability for guest satisfaction and financial performance.

The role emphasizes service excellence, leadership by example, and collaboration with departments to ensure smooth daily operations. The position requires 2–3 years of hotel experience, strong communication skills, and a customer-focused mindset.

Qualifications

• 2-3 years progressive hotel experience.
• Bachelor's degree preferred.
• Strong communication and guest service skills.

Responsibilities

• Interview, hire, train, support, coach and mentor departments and teams.
• Champion service excellence and empower employees to care for guests.
• Cultivate guest relationships to build loyalty and satisfaction.
• Resolve guest and employee issues using problem-solving skills.
• Ensure standard operating procedures are followed daily.
• Assist with benefits, payroll and HR tasks including recognition.
• Support proactive sales efforts of the sales team.
• Communicate and follow emergency procedures when needed.
• Conduct property inspections for safety and cleanliness.
• Plan staff meetings and daily huddles to drive improvement.
• Provide coverage for the General Manager when needed.

Skills

Leadership

Hiring & Training

Guest Relations

Communication

Coaching

Education

Bachelor's degree preferred

Job description

InnVentures is seeking an Assistant General Manager for Courtyard Portland North in Oregon. You will lead a diverse hotel team, coach staff, and share accountability for guest satisfaction and financial performance.

The role emphasizes service excellence, leadership by example, and collaboration with departments to ensure smooth daily operations. The position requires 2–3 years of hotel experience, strong communication skills, and a customer-focused mindset.