Hotel Operations Leader — Guest Experience & Revenue

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discount

Vision insurance

Dental insurance

Job summary

Rainmaker Hospitality in Cincinnati seeks a dynamic Hotel Assistant General Manager to lead daily hotel operations, guest experiences, and team performance. You will drive revenue through pricing and promotions while ensuring top-tier service across front desk, housekeeping, maintenance, and F&B functions.

The role emphasizes strong leadership, budgeting, and HR management, with a focus on guest satisfaction, safety, and brand standards. Night audit experience is a plus.

Qualifications

• Proven experience in hospitality management or hotel operations with supervising experience in a fast-paced environment.
• Strong leadership skills with the ability to motivate teams and foster a collaborative work culture.
• Extensive knowledge of hotel management systems, revenue management techniques, and front desk operations.
• Excellent customer service and bilingual/multilingual communication preferred.
• Budgets, human resources management, and guest relations strategies experience.
• Familiarity with resort or hotel environments emphasizing guest satisfaction and operational excellence.
• Ability to handle complex situations professionally using phone etiquette and multi-line systems.
• Night audit procedures experience is highly desirable.

Responsibilities

• Lead the overall operation of the hotel, including front desk, housekeeping, maintenance, and F&B services, ensuring seamless coordination across departments.
• Develop and implement strategies to maximize revenue through pricing, sales initiatives, and promotions.
• Oversee guest relations by ensuring exceptional service standards and resolving issues promptly.
• Supervise staff recruitment, training, performance evaluations, and HR functions to build a motivated team.
• Manage budgeting, financial reporting, and expense control to meet targets while maintaining quality.
• Maintain compliance with safety regulations, hotel policies, and brand standards for guest and staff security.
• Utilize multi-line phone systems and phone etiquette to handle guest inquiries efficiently.
• Promote a welcoming atmosphere by overseeing guest services operations such as reservations and check-in/out.
• Monitor hotel operations during night shifts, including night audit processes to reconcile accounts.
• Cultivate relationships with guests from diverse backgrounds, leveraging multilingual skills when applicable.

Skills

Leadership

Revenue management

Front desk operations

Multilingual communication

Job description

Rainmaker Hospitality in Cincinnati seeks a dynamic Hotel Assistant General Manager to lead daily hotel operations, guest experiences, and team performance. You will drive revenue through pricing and promotions while ensuring top-tier service across front desk, housekeeping, maintenance, and F&B functions.

The role emphasizes strong leadership, budgeting, and HR management, with a focus on guest satisfaction, safety, and brand standards. Night audit experience is a plus.