Hotel Operations Leader: Guest Experience & Profit Growth

Waterford Group Llc; Hartford (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews subsidy

Job summary

Waterford Hotel Group is seeking an Operations Manager to oversee all hotel operations including Front Office, Housekeeping, F&B and Maintenance. You will manage staff, improve guest and employee satisfaction, and maximize department financial performance.

A strong background in hospitality, payroll and inventory controls, and staff leadership is required. You will interview candidates, ensure training completes, and enforce standards across the team.

Qualifications

• High school diploma or GED; Associate’s degree in Hospitality or related major is a plus.
• 4 years experience in guest services, front desk, housekeeping, or related area (2 years with an Associate’s).
• Experience in payroll and inventory cost controls.
• Staff management experience.
• Must pass a thorough background check.

Responsibilities

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Examining guest satisfaction results and developing game plans to attack need areas while expanding on areas of strength.
• Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.
• Providing excellent customer service by being readily available to and approachable for all guests.
• Addressing guest concerns in a proactive manner.
• Ensuring that all team members meet or exceed all hospitality requirements.
• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
• Interviewing candidates and assisting in making hiring decisions.
• Ensuring that orientations for new team members are thorough and completed in a timely fashion.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Marketing abilities

Education

High school diploma or GED

Associate’s degree in Hospitality or related major

Job description

Waterford Hotel Group is seeking an Operations Manager to oversee all hotel operations including Front Office, Housekeeping, F&B and Maintenance. You will manage staff, improve guest and employee satisfaction, and maximize department financial performance.

A strong background in hospitality, payroll and inventory controls, and staff leadership is required. You will interview candidates, ensure training completes, and enforce standards across the team.