Hotel Operations Leader — Elevate Guest Experience & Profit

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Shoes for Crews

On Demand Pay

Job summary

Waterford Hotel Group is seeking a skilled Hotel Operations Manager to oversee Front Office, Housekeeping, Food & Beverage and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and safeguard the department's financial performance by enforcing standards and procedures.

You will lead recruiting, training, and performance reviews, monitor guest feedback, conduct quality audits, and implement cost controls while maintaining a welcoming, energetic work environment aligned with

Qualifications

• High school diploma or GED required.
• Associate degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field preferred.
• 4 years experience in guest services/front desk/related area (2 years with an Associate degree).
• Experience implementing payroll and inventory cost controls.
• Staff management experience is a plus.
• Background check must be passed.

Responsibilities

• Create and nurture a motivating, empowered team environment focused on service.
• Monitor guest satisfaction results and develop action plans.
• Publish guest satisfaction results and related feedback.
• Provide excellent customer service and be approachable to guests.
• Address guest concerns proactively and ensure service standards.

Skills

P&L management

Guest service

Team leadership

Marketing skills

Education

Associate degree in Hospitality or related field

High school diploma or GED

Job description

Waterford Hotel Group is seeking a skilled Hotel Operations Manager to oversee Front Office, Housekeeping, Food & Beverage and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and safeguard the department's financial performance by enforcing standards and procedures.

You will lead recruiting, training, and performance reviews, monitor guest feedback, conduct quality audits, and implement cost controls while maintaining a welcoming, energetic work environment aligned with