Operations Supervisor - Elevate Guest Satisfaction & Team

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

Hotel Discounts

Shoes for Crews

On Demand Pay

Pet Insurance

Job summary

Waterford Hotel Group is seeking an Operations Supervisor to lead day-to-day hotel operations across Front Desk, Food & Beverage, and Housekeeping while upholding guest service standards.

You will train and schedule associates, ensure brand compliance, and drive financial performance. The role requires a background check and offers health benefits after hire, plus PTO and holidays, with advancement opportunities within a supportive environment.

Qualifications

• Experience leading a team to high Guest Satisfaction scores
• Must pass a thorough background check

Responsibilities

• Oversee day-to-day operations of Front Desk, Food & Beverage and Housekeeping
• Train, develop, and schedule associates
• Maintain guest satisfaction and brand compliance
• Follow financial and budgetary goals
• Develop and monitor facility engineering plans

Job description

Waterford Hotel Group is seeking an Operations Supervisor to lead day-to-day hotel operations across Front Desk, Food & Beverage, and Housekeeping while upholding guest service standards.

You will train and schedule associates, ensure brand compliance, and drive financial performance. The role requires a background check and offers health benefits after hire, plus PTO and holidays, with advancement opportunities within a supportive environment.