Hospitality Operations Supervisor - Lead Front Desk & F&B

Waterford Group Llc; Hartford (CT); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

On Demand Pay-

Pet Insurance-

401k Plan-

Hotel Discounts-

Shoes for Crews-

Job summary

Waterford Hotel Group is seeking an Operations Supervisor to oversee Front Desk, Food & Beverage and Housekeeping, ensuring guest satisfaction and brand compliance at our property. You will lead and train teams, monitor schedules, and drive business plan execution while maintaining Waterford standards and budgets.

The role requires the ability to manage multiple departments, develop staff, and implement operational improvements.

Qualifications

• Experience leading a team to achieve high guest satisfaction scores.
• Experience managing Front Desk, Food & Beverage and Housekeeping operations.

Responsibilities

• Ensuring Guest Satisfaction and brand compliance
• Associate Teambuilding and Development
• Communications and Business Plan Follow-through
• Financial and Budgetary Goal Attainment
• Facility Engineering Plan Development and Follow-through
• Overseeing of hotel departments
• You must be able to pass a thorough background check.

Skills

Team leadership

Guest satisfaction focus

Scheduling

Training & development

Budgeting

Job description

Waterford Hotel Group is seeking an Operations Supervisor to oversee Front Desk, Food & Beverage and Housekeeping, ensuring guest satisfaction and brand compliance at our property. You will lead and train teams, monitor schedules, and drive business plan execution while maintaining Waterford standards and budgets.

The role requires the ability to manage multiple departments, develop staff, and implement operational improvements.