Operations Manager

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

401k Plan

Hotel Discounts

Shoes for Crews

On Demand Pay

Job summary

Waterford Hotel Group is seeking a skilled Hotel Operations Manager to oversee Front Office, Housekeeping, Food & Beverage and Engineering/Maintenance. You will drive guest satisfaction, manage staff, and safeguard the department's financial performance by enforcing standards and procedures.

You will lead recruiting, training, and performance reviews, monitor guest feedback, conduct quality audits, and implement cost controls while maintaining a welcoming, energetic work environment aligned with

Qualifications

• High school diploma or GED required.
• Associate degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field preferred.
• 4 years experience in guest services/front desk/related area (2 years with an Associate degree).
• Experience implementing payroll and inventory cost controls.
• Staff management experience is a plus.
• Background check must be passed.

Responsibilities

• Create and nurture a motivating, empowered team environment focused on service.
• Monitor guest satisfaction results and develop action plans.
• Publish guest satisfaction results and related feedback.
• Provide excellent customer service and be approachable to guests.
• Address guest concerns proactively and ensure service standards.

Skills

P&L management

Guest service

Team leadership

Marketing skills

Education

Associate degree in Hospitality or related field

High school diploma or GED

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for this Position

As a hotel Operations Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, Food and Beverage and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.

Your specific duties in this role will include:

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
• Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards. and guest letters
• Providing excellent customer service by being readily available to and approachable for all guests
• Addressing guest concerns in a proactive manner
• Ensuring that all team members meet or exceed all hospitality requirements
• Assisting in performing required annual Quality audit with GM
• Ensuring that a viable key control program is in place
• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
• Interviewing candidates and assisting in making hiring decisions
• Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:

• High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
• 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, housekeeping, or related professional area
• Experience in implementing payroll and inventory cost controls
• Staff management experience, a plus
• You must be able to pass a thorough background check

Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay -Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance -We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan -Nobody wants to work forever, start planning for your future now.

Hotel Discounts -It’s one of the biggest industry perks.

Shoes for Crews -All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V