Hotel Operations Leader: Guest Experience & Profit

Lodging Dynamics; Sedona (AZ); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Lodging Dynamics in Sedona is seeking an Assistant General Manager to lead daily hotel operations and support department leaders in delivering exemplary guest experiences. You will oversee Front Desk, Food & Beverage, Spa, and Housekeeping, ensuring adherence to budgets and service standards.

As AGM, you will collaborate with the General Manager, drive staff development, and step in during absences while maintaining a constructive work environment and focus on revenue growth and guest

Qualifikationen

• A minimum Associate's degree from an accredited university or equivalent in a related field.

Aufgaben

• Directly supervise Front Desk, Food & Beverage, Spa, and Housekeeping operations and staff.
• Promote a guest-first culture and ensure outstanding service and professional image.
• Assist in hiring, onboarding, and performance evaluations per policy.
• Partner with department heads to ensure adequate scheduling and budget adherence across hotel operations.
• Monitor labor and expense controls to maximize profitability and cost efficiency.
• Lead in the absence of the General Manager and cover shifts as needed.
• Ensure brand standards, safety procedures, and emergency protocols are followed.

Kenntnisse

Leadership

Guest service

Budgeting

Staff training

Ausbildung

Associate's degree in related field

Jobbeschreibung

Lodging Dynamics in Sedona is seeking an Assistant General Manager to lead daily hotel operations and support department leaders in delivering exemplary guest experiences. You will oversee Front Desk, Food & Beverage, Spa, and Housekeeping, ensuring adherence to budgets and service standards.

As AGM, you will collaborate with the General Manager, drive staff development, and step in during absences while maintaining a constructive work environment and focus on revenue growth and guest