Hotel Operations Leader | Guest Experience & Profit

Hampton Inn & Suites Scottsdale Shea Blvd AZ; Scottsdale (AZ); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Monthly bonus program

Health insurance and Vision Discount

PTO after 60 days

401k plan

Discounted hotel rooms

Engaged team and great work climate

Zusammenfassung

Hampton Inn & Suites Scottsdale Shea Blvd AZ is seeking a Director of Operations to lead hotel performance in the GM's absence. You will assist department heads, inspire staff, and engage with guests while driving an efficient, profitable operation that delivers a superior guest experience.

You will oversee front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales, marketing quality services to exceed expectations, and lead profitability initiatives through

Aufgaben

• Run the hotel in the General Manager's absence and support department heads and managers.
• Inspire employees, engage with guests, and maintain a superior guest experience.
• Oversee daily hotel operations across front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Lead marketing efforts to showcase the hotel's quality and services and to exceed guest expectations.
• Provide sales leadership and implement plans to achieve profitability goals.
• Recruit, hire, train, and retain top talent to deliver the WOW guest experience.
• Supervise and mentor staff, motivate teams, and ensure hotel cleanliness and safety.
• Create the annual budget and monitor performance; explain monthly financial reports.
• Deliver strong financial performance while maintaining guest relations.

Jobbeschreibung

Hampton Inn & Suites Scottsdale Shea Blvd AZ is seeking a Director of Operations to lead hotel performance in the GM's absence. You will assist department heads, inspire staff, and engage with guests while driving an efficient, profitable operation that delivers a superior guest experience.

You will oversee front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales, marketing quality services to exceed expectations, and lead profitability initiatives through