Guest Experience Leader, Front Desk & Team Operations

Hilton Scottsdale Resort & Villas; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life

Employee discounts

Paid vacation & sick time

401(k) with match

Job summary

Hilton Scottsdale Resort & Villas is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-ins/check-outs. You will lead a team, coordinate with housekeeping and other departments, and support the Front Office Manager to maintain brand standards and operational excellence.

Ideal candidates bring at least 2 years in front desk roles, leadership experience, and familiarity with PMS and reservation platforms.

Qualifications

• Minimum 2 years of experience in front desk operations within hospitality.
• supervisory or leadership experience preferred.
• Familiarity with hotel property management systems and reservation platforms.

Responsibilities

• Supervise and mentor front desk staff to deliver outstanding customer service reflecting brand standards.
• Coordinate with housekeeping, concierge, and other departments for smooth guest experiences.
• Handle guest concerns and resolve issues promptly to create positive experiences.
• Assist in training new employees and foster a collaborative team environment.
• Monitor shift schedules, cash handling, and billing accuracy.
• Assist with room reservations, bell services, and luggage storage.

Skills

Leadership

Communication

Attention to detail

PMS systems

Hospitality mindset

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PBX familiarity

Reservation platforms

Job description

Hilton Scottsdale Resort & Villas is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and smooth check-ins/check-outs. You will lead a team, coordinate with housekeeping and other departments, and support the Front Office Manager to maintain brand standards and operational excellence.

Ideal candidates bring at least 2 years in front desk roles, leadership experience, and familiarity with PMS and reservation platforms.