Hotel Operations Leader: Guest Experience & Growth (Bonus Eligible)

LBA Hospitality; Greensboro (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly bonus

Health insurance

PTO & holidays

401(k) with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a General Manager to lead hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage in Greensboro, NC. The role focuses on delivering exceptional guest experiences, achieving financial goals, and maintaining brand standards.

Responsibilities include staffing, financial management, and upholding safety and regulatory compliance while developing associates and maintaining community relationships.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 3+ years of hotel management experience, including budget responsibility.
• 5+ years supervising 15+ associates; Hilton or Marriott experience preferred.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and controls.
• Monitor performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with policies, brand standards, regulations, and safety requirements.
• Inspect guest rooms, public areas, and grounds for cleanliness and safety.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative tasks.
• Resolve escalated guest concerns professionally and maintain community relationships.

Skills

Leadership

Budget management

Staff coaching & development

Operations management

Guest service excellence

Education

Bachelor’s degree preferred

High school diploma or equivalent required

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

LBA Hospitality is seeking a General Manager to lead hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage in Greensboro, NC. The role focuses on delivering exceptional guest experiences, achieving financial goals, and maintaining brand standards.

Responsibilities include staffing, financial management, and upholding safety and regulatory compliance while developing associates and maintaining community relationships.