Hotel Operations Leader — Guest Experience & Growth

druryhotels; Tempe (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

Drury Hotels in Tempe, AZ is seeking a General Manager to lead all hotel departments and drive exceptional guest experiences. You will recruit, train, and coach the team, oversee daily operations and ensure financial targets are met.

You will model quality assurance, optimize service metrics, and participate in annual budgeting while inspiring a culture of continuous improvement and high performance.

Qualifications

• Minimum of three-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.
• Bachelor's degree in hospitality, business, or related field preferred.

Responsibilities

• Provide expert leadership across all hotel departments and oversee guest service.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on quality, service, profitability, and team metrics.
• Assist in developing an annual operating budget and ensure the hotel meets and exceeds expectations.
• Role model quality assurance best practices and meet or exceed all measures.
• Apply strong critical thinking to navigate challenges and pursue continuous improvement.

Skills

Leadership

Customer service

Team development

Budgeting

Education

Bachelor's degree in hospitality, business, or related field

Job description

Drury Hotels in Tempe, AZ is seeking a General Manager to lead all hotel departments and drive exceptional guest experiences. You will recruit, train, and coach the team, oversee daily operations and ensure financial targets are met.

You will model quality assurance, optimize service metrics, and participate in annual budgeting while inspiring a culture of continuous improvement and high performance.