Hotel General Manager: Lead Guest Experience & Team

Drury Hotels Company, LLC; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Development plans

Management training

401(k) matching

Quarterly bonuses

Semi-annual bonus

Team Member Assistance Program

Job summary

Drury Hotels is seeking a General Manager to lead hotel operations in Phoenix, AZ. This role drives exceptional guest service, mentors staff, and manages budgets to achieve profitability and high quality standards.

You will recruit, train, and coach teams, ensure service excellence, and implement operating plans aligned with company goals. A bachelor's degree in hospitality or related field is preferred, with at least three years of supervisory experience in hotel operations.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of three-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on key business metrics of quality, service, profitability, and team.
• Assist in developing an annual operating budget and ensure the hotel meets expectations.
• Role model quality assurance best practices and strive for continuous improvement.
• Apply strong critical thinking to navigate challenging situations.

Skills

Leadership

Guest service

Team development

Budget management

Education

Bachelor’s degree

Job description

Drury Hotels is seeking a General Manager to lead hotel operations in Phoenix, AZ. This role drives exceptional guest service, mentors staff, and manages budgets to achieve profitability and high quality standards.

You will recruit, train, and coach teams, ensure service excellence, and implement operating plans aligned with company goals. A bachelor's degree in hospitality or related field is preferred, with at least three years of supervisory experience in hotel operations.