Hotel Operations Director: Guest Experience & Growth

Marriott's Harbour Lake; Orlando (FL); On-site; USD 95,000 - 140,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a hotel operations leader to drive guest satisfaction and financial performance. The role emphasizes aligning operating strategy with brand goals, monitoring sales against budget, and coaching teams to deliver outstanding service.

The incumbent will lead guest-facing and support departments, ensuring responsive issue resolution and a culture of continuous improvement across Rooms, Food & Beverage, and related operations.

Qualifications

• Degree or degrees in business administration, hotel and restaurant management, or related major.
• Experience in guest services, front desk, housekeeping, sales & marketing, or management operations is required or preferred.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Develops an operational strategy aligned with the brand’s business strategy.
• Monitors hotel operations sales performance against budget and coaches the team.
• Leads department teams to achieve goals and maintain service standards.
• Responds to guest problems and ensures appropriate corrective action.

Skills

Guest services

Front desk

Housekeeping

Sales & marketing

Management operations

Education

2-year degree in Business Administration/Hotel & Restaurant Management

4-year bachelor's degree in Business Administration/Hotel & Restaurant Management

Job description

Marriott Vacations Worldwide is seeking a hotel operations leader to drive guest satisfaction and financial performance. The role emphasizes aligning operating strategy with brand goals, monitoring sales against budget, and coaching teams to deliver outstanding service.

The incumbent will lead guest-facing and support departments, ensuring responsive issue resolution and a culture of continuous improvement across Rooms, Food & Beverage, and related operations.