Hotel Operations Leader: Guest Experience & Growth

IHG Hotel; Fort Wayne (IN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Training & development

Performance bonus

Competitive salary

Free uniforms

Advancement opportunities

Competitive wages

Career growth

Energetic environment

Job summary

IHG Hotel in Fort Wayne seeks a seasoned Hotel General Manager to oversee daily operations and provide strategic direction. You will supervise a diverse workforce, resolve guest concerns, and lead by example to create a positive customer and team experience.

The ideal candidate has strong leadership, financial acumen, and exceptional communication skills, with a collaborative leadership style and a focus on safety and compliance.

Qualifications

• Proven experience as a Hotel Manager is preferred.
• Familiarity with hospitality industry standards.
• English proficiency; additional languages a plus.
• Knowledge of hotel management laws and guidelines.

Responsibilities

• Oversee all employees and set clear objectives.
• Organize and coordinate operations and allocate responsibilities for efficiency.
• Manage budgets and expenses; analyze and report on financial information.
• Manage meetings and groups; coordinate with vendors and travel agencies.
• Conduct regular inspections and ensure health and safety compliance.

Skills

Leadership

Budget management

Communication skills

Customer service

Team management

Problem solving

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

IHG Hotel in Fort Wayne seeks a seasoned Hotel General Manager to oversee daily operations and provide strategic direction. You will supervise a diverse workforce, resolve guest concerns, and lead by example to create a positive customer and team experience.

The ideal candidate has strong leadership, financial acumen, and exceptional communication skills, with a collaborative leadership style and a focus on safety and compliance.