Dual-Hotel Ops Leader: Elevate Guest Experience & Profit

Phoenix American Hospitality LLC; Fort Wayne (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Employee Incentive Program

Paid Time Off

Manager in Training Program

Job summary

Phoenix American Hospitality LLC is seeking an Operations Leadership: Fort Wayne Dual Hotel Operations Manager to oversee daily hotel operations across Homewood Suites and Hilton Garden Inn Fort Wayne. You will support the General Manager, lead Front Office, Housekeeping, F&B, and Maintenance, and drive guest satisfaction and financial performance.

This role requires a strong hospitality background, brand standard knowledge, and the ability to manage budgets, staffing, and safety programs.

Qualifications

• Minimum 3 years hotel supervisory or management experience required.
• Hilton brand experience preferred.
• Experience in select-service and extended-stay operations strongly preferred.
• Previous experience as Assistant General Manager, Operations Manager, or Department Head preferred.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, Breakfast/F&B, and Maintenance departments at both properties.
• Serve as Manager on Duty and provide hands-on operational support.
• Ensure compliance with Hilton brand standards, safety requirements, and company policies.
• Maintain exceptional cleanliness, service quality, and property appearance.
• Coordinate preventive maintenance programs and life-safety compliance.

Skills

Leadership

Hotel operations

Budgeting

Staff development

Communication

Brand standards

Tools

PEP

R&I

Job description

Phoenix American Hospitality LLC is seeking an Operations Leadership: Fort Wayne Dual Hotel Operations Manager to oversee daily hotel operations across Homewood Suites and Hilton Garden Inn Fort Wayne. You will support the General Manager, lead Front Office, Housekeeping, F&B, and Maintenance, and drive guest satisfaction and financial performance.

This role requires a strong hospitality background, brand standard knowledge, and the ability to manage budgets, staffing, and safety programs.