Hotel Operations Leader | Assistant General Manager

Holiday-Inn-Express-and-Suites; New Albany (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Indiana Hospitality Group is seeking an Assistant Hotel General Manager to oversee daily hotel operations and help drive a smooth, profitable guest experience. Beginning with the first hotel in 1985, the company has grown to operate a portfolio of properties with a focus on exceeding guest expectations.

The AGM will guide Front Desk, Breakfast, and Housekeeping teams, address guest concerns, and collaborate with leadership to uphold world-class service across our Holiday Inn Express and Suites

Qualifications

• Hotel experience is required.
• Front Desk and Housekeeping experience preferred.
• Excellent customer service and business mindset.
• Strong decision-making and problem-solving skills.
• Reliable, able to multi-task, and perform under pressure.
• Outstanding leadership and attention to detail.

Responsibilities

• Assist General Manager in supervising work at all levels (Front Desk, Breakfast staff, housekeeping staff and set clear objectives).
• Assist in plan activities and allocate responsibilities to achieve the most efficient operating model.
• Communicate with guests (welcome them, address complaints, find solutions).
• Assist in leading housekeeping department.
• Inspect facilities regularly and enforce compliance with health and safety standards.

Skills

Hotel experience

Front Desk experience

Housekeeping experience

Customer service

Decision making

Multi-tasking

Leadership

Job description

Indiana Hospitality Group is seeking an Assistant Hotel General Manager to oversee daily hotel operations and help drive a smooth, profitable guest experience. Beginning with the first hotel in 1985, the company has grown to operate a portfolio of properties with a focus on exceeding guest expectations.

The AGM will guide Front Desk, Breakfast, and Housekeeping teams, address guest concerns, and collaborate with leadership to uphold world-class service across our Holiday Inn Express and Suites