Hotel Assistant GM: Guest Experience & Revenue

Ivy Hospitality; Indianapolis (IN); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health & Wellness

Quarterly Bonus Potential

401(k) Match

Paid Time Off

Job summary

Ivy Hospitality is seeking an Assistant General Manager in Indianapolis to maximize hotel operations, guest satisfaction, and financial performance. You will oversee front desk, housekeeping, reservations, and maintenance, coaching leaders and driving revenue growth.

Responsibilities include budgeting, cost controls, and ensuring service excellence while maintaining compliance with safety and company standards. Strong communication and leadership are essential.

Qualifications

• Strong budget management and cost control knowledge.
• Ability to read and interpret financial statements.
• Excellent verbal and written communication skills.

Responsibilities

• Direct and coordinate activities across departments including front desk, housekeeping, reservations, and maintenance.
• Maximize ADR and occupancy levels while ensuring guest satisfaction.
• Coach and develop department leaders to improve service quality.
• Prepare and manage staff schedules and weekly/monthly reports.
• Ensure safety protocols and compliance with regulations.

Skills

Budget management

Financial statements

Verbal/written communication

Education

High school diploma or equivalent

Hospitality related education preferred

Job description

Ivy Hospitality is seeking an Assistant General Manager in Indianapolis to maximize hotel operations, guest satisfaction, and financial performance. You will oversee front desk, housekeeping, reservations, and maintenance, coaching leaders and driving revenue growth.

Responsibilities include budgeting, cost controls, and ensuring service excellence while maintaining compliance with safety and company standards. Strong communication and leadership are essential.