Dual Hotel Ops Manager: Guest Experience & Profitability

Pah Management; Fort Wayne (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Term Life and AD&D Insurance

Employee Incentive Program

Voluntary Life Insurance (self, spouse

Child) Accident, Critical Illness, |

Job summary

PAH Management seeks a Dual Hotel Operations Manager for two properties in Fort Wayne, IN. You will support the General Manager, oversee Front Office, Housekeeping, F&B, and Maintenance, and drive profitability across both hotels.

Responsibilities include budgeting, revenue optimization, labor management, staff development, and ensuring Hilton brand standards. This role requires leadership, strategic planning, and a customer-focused service mindset.

Qualifications

• Minimum 3 years hotel supervisory or management experience.
• Hilton brand experience preferred.
• Experience in select-service and extended-stay operations strongly preferred.
• Previous experience as Assistant General Manager, Operations Manager, or Department Head preferred.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, Breakfast/F&B, and Maintenance at both properties.
• Serve as Manager on Duty and provide hands-on operational support.
• Ensure compliance with Hilton brand standards, safety requirements, and company policies.
• Maintain exceptional cleanliness, service quality, and property appearance.
• Coordinate preventive maintenance programs and life-safety compliance.
• Work closely with Sales to ensure group and transient operations and revenue initiatives.

Skills

Leadership

Communication

Financial acumen

Guest service

Staff development

Tools

PEP

R&I

Job description

PAH Management seeks a Dual Hotel Operations Manager for two properties in Fort Wayne, IN. You will support the General Manager, oversee Front Office, Housekeeping, F&B, and Maintenance, and drive profitability across both hotels.

Responsibilities include budgeting, revenue optimization, labor management, staff development, and ensuring Hilton brand standards. This role requires leadership, strategic planning, and a customer-focused service mindset.