Hotel Operations Leader - Guest Experience & Growth

Drury Hotels Company, LLC; Arlington (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Drury Hotels Company, LLC is seeking an Assistant General Manager in Arlington, TX. You will lead all hotel departments, ensuring exceptional guest service and operational excellence.

A Bachelor’s degree in hospitality or related field is preferred, along with at least one year of supervisory experience to drive results. The role emphasizes developing staff, achieving quality, service, and profitability goals, and modeling QA best practices.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience.
• Hotel or hospitality experience preferred.

Responsibilities

• Provide expert leadership across hotel departments and lead guest service excellence.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices daily and meet or exceed measures.

Skills

Leadership

Guest service

Communication

Education

Bachelor's degree in hospitality, business, or related field

Job description

Drury Hotels Company, LLC is seeking an Assistant General Manager in Arlington, TX. You will lead all hotel departments, ensuring exceptional guest service and operational excellence.

A Bachelor’s degree in hospitality or related field is preferred, along with at least one year of supervisory experience to drive results. The role emphasizes developing staff, achieving quality, service, and profitability goals, and modeling QA best practices.