Hotel Operations Leader: Guest Experience & Team Growth

druryhotels; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical, dental, vision benefits

Company-matched 401(k)

Job summary

Drury Hotels in Lincoln invites you to join a Leadership team that values guests and teammates alike. You will oversee all hotel departments, coach your staff, and drive outstanding service, quality and profitability.

We offer flexible scheduling, paid time off, hotel discounts, free room nights, strong health benefits, and a company-matched 401(k). This is an award-winning workplace with clear paths for growth through mentorship and internal promotions.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Guest service

Training & development

Mentoring

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels in Lincoln invites you to join a Leadership team that values guests and teammates alike. You will oversee all hotel departments, coach your staff, and drive outstanding service, quality and profitability.

We offer flexible scheduling, paid time off, hotel discounts, free room nights, strong health benefits, and a company-matched 401(k). This is an award-winning workplace with clear paths for growth through mentorship and internal promotions.