Hotel Operations Leader: Guest Experience & Front Desk

Avid Hotel Murfreesboro by IHG; Tennessee; On-site; USD 42,000 - 66,000; Full time

Job summary

Avid Hotel Murfreesboro by IHG is seeking an experienced hotel operations leader to oversee daily functions across breakfast, housekeeping, front office and reservations. You will be responsible for staffing, training, record-keeping, and guest relations, while acting as Manager on Duty when required.

The role requires solid hotel front desk experience, strong accounting awareness, and proven team leadership in a fast-paced environment.

Qualifications

• Experience in hotel operations and front desk management.
• Two years of supervisory experience in a hotel setting.
• BS or BA in Hotel Administration preferred.
• Strong accounting and payroll awareness.

Responsibilities

• Oversee breakfast, housekeeping, front office and reservations.
• Lead staffing, training, and performance reviews.
• Manage accounts receivable and billing processes.
• Act as Manager on Duty as assigned.

Skills

Verbal skills

Comprehension

Listening skills

Problem-solving

Interpersonal skills

Time management

Adaptability

Reporting & accounting

Guest relations

Education

Bachelor's degree in Hotel Administration

Tools

HotelKey

Job description

Avid Hotel Murfreesboro by IHG is seeking an experienced hotel operations leader to oversee daily functions across breakfast, housekeeping, front office and reservations. You will be responsible for staffing, training, record-keeping, and guest relations, while acting as Manager on Duty when required.

The role requires solid hotel front desk experience, strong accounting awareness, and proven team leadership in a fast-paced environment.