Front Office Leader: Guest Experience & Ops

Hotel-Indigo; Nashville (TN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401k program with company match

Annual review with increase potential

Job summary

Hotel Indigo Nashville at The Countrypolitan is seeking a Front Office Manager to lead the front office team with energy and professionalism. The role focuses on training, supervising, and scheduling the front desk staff, while also assisting the AGM with accounting and HR functions.

Acts as the lead point for Front Desk systems and guest marketing initiatives. Key duties include staff training, supervision of front desk and reservations, and ensuring guest satisfaction through effective service

Qualifications

• College degree or equivalent required.
• Two years of previous hotel front desk experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.

Responsibilities

• Train and supervise front desk staff; schedule shifts and ensure coverage.
• Lead front desk operations and reservations to deliver superior guest service and secure cash handling.
• Oversee cash/credit card transactions, reports, deposits and security of assigned funds.
• Manage Front Desk systems and guest marketing initiatives; act as liaison with Operations Manager.
• Address guest requests and complaints promptly; ensure service recovery guidelines are followed.
• Assist AGM with accounting, HR functions, and represent hotel in the GM/AGM absence.

Skills

English proficiency

Verbal and written communication

Front desk operations

Team leadership

Education

College degree or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Hotel Indigo Nashville at The Countrypolitan is seeking a Front Office Manager to lead the front office team with energy and professionalism. The role focuses on training, supervising, and scheduling the front desk staff, while also assisting the AGM with accounting and HR functions.

Acts as the lead point for Front Desk systems and guest marketing initiatives. Key duties include staff training, supervision of front desk and reservations, and ensuring guest satisfaction through effective service