Guest Experience Front Desk Lead

Atrium Hospitality; Murfreesboro (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Atrium Hospitality in Murfreesboro, TN is seeking a Front Desk Associate to oversee guest check-ins and check-outs with warmth and accuracy. You will be the first point of contact, handle guest requests, resolve issues promptly, and assist teammates as a friendly coach. The role requires reliability, basic math, and comfort with hotel systems.

This position offers growth via internal promotions, competitive benefits, and programs like DailyPay and a company 401(k) match to support your future.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent required; strong communication and math skills.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Communication

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Atrium Hospitality in Murfreesboro, TN is seeking a Front Desk Associate to oversee guest check-ins and check-outs with warmth and accuracy. You will be the first point of contact, handle guest requests, resolve issues promptly, and assist teammates as a friendly coach. The role requires reliability, basic math, and comfort with hotel systems.

This position offers growth via internal promotions, competitive benefits, and programs like DailyPay and a company 401(k) match to support your future.