Guest Services Lead - Front Desk & Guest Experience

Residence Inn Murfreesboro; Murfreesboro (TN); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Health, Wellness and Care benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Job summary

Vision Hospitality Group seeks a Guest Services / Front Desk Representative to deliver outstanding service at the Murfreesboro property. You will handle check-in/check-out, assist guests, and coordinate with the team to ensure smooth operations.

The role emphasizes friendly communication, problem solving, and knowledge of hotel systems. Flexible full- or part-time schedules are available, with emphasis on guest satisfaction and a collaborative ONE TEAM culture.

Qualifications

• Provide outstanding guest service at check-in/check-out.
• Respond to guest requests quickly and courteously.
• Maintain front desk operations and assist other hotel departments.
• Protect guest privacy and hotel assets.

Responsibilities

• Deliver exceptional guest service during check-in and check-out.
• Respond to guest requests with urgency and courtesy.
• Maintain front desk operations and support hotel staff.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Attention to detail

Flexibility

Multitasking

Tools

PBX system

PMS reservation system

Key card system

Job description

Vision Hospitality Group seeks a Guest Services / Front Desk Representative to deliver outstanding service at the Murfreesboro property. You will handle check-in/check-out, assist guests, and coordinate with the team to ensure smooth operations.

The role emphasizes friendly communication, problem solving, and knowledge of hotel systems. Flexible full- or part-time schedules are available, with emphasis on guest satisfaction and a collaborative ONE TEAM culture.