Hotel Operations Leader | Guest Experience & Cost Control

Hampton by Hilton; Greenville (NC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Hampton by Hilton in Greenville, NC is seeking an Operations Manager to oversee all hotel operations under the General Manager. You will supervise departments, drive guest satisfaction, manage budgets and staffing, and champion brand standards across Front Office, Housekeeping, Breakfast, and Engineering.

You will train staff, monitor KPIs, enforce policies, and work as an extension of the GM to ensure smooth daily operations and exceptional guest experiences.

Qualifikationen

• High school diploma or higher-level education required.
• Minimum of two years in a hotel supervisor/managerial role.
• Fluent English required; additional languages are a plus.
• Proficient in property management and accounting systems; knowledge of facilities management software.

Aufgaben

• Oversee and guide total property operations in collaboration with the General Manager.
• Support guest satisfaction, brand standards, budget, labor, and personnel management.
• Lead training and development across departments; ensure compliance with SOPs and policies.
• Monitor operations, review performance metrics, and drive revenue growth while controlling costs.

Kenntnisse

Leadership

Team management

Guest service

Communication

Staff training

Ausbildung

High school diploma or higher

Tools

Property management system

Accounting system

Facilities management software

Jobbeschreibung

Hampton by Hilton in Greenville, NC is seeking an Operations Manager to oversee all hotel operations under the General Manager. You will supervise departments, drive guest satisfaction, manage budgets and staffing, and champion brand standards across Front Office, Housekeeping, Breakfast, and Engineering.

You will train staff, monitor KPIs, enforce policies, and work as an extension of the GM to ensure smooth daily operations and exceptional guest experiences.