Hotel Operations Leader: Drive Guest Experience & Team Growth

Crown-Hotel-; Smithfield (NC); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health Insurance(Medical, Dental and V

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC. is seeking a General Manager for a full-time role at our Smithfield location, NC. The GM will hire, train, and supervise front desk teams, maintain brand standards, and coordinate with other departments to ensure seamless hotel operation.

Responsibilities include payroll oversight, guest issue resolution, scheduling, and producing Front Office reports. A high school diploma is required; Hilton/PEP experience and strong leadership are preferred.

Qualifications

• Experience in front office supervision or hotel management.
• Customer service experience and strong communication.
• Ability to read and interpret safety and operating procedures.

Responsibilities

• Hires, trains and supervises front desk staff and conducts evaluations.
• Maintains hotel standards and supervises daily operations.
• Manages payroll oversight and scheduling.
• Handles guest complaints and resolves issues.
• Prepares front office reports and conducts staff meetings.
• Coordinates with department heads for smooth operation.
• Ensures policy compliance and safety regulations.

Skills

Front desk supervision

Customer service

Communication skills

English proficiency

Microsoft Excel

Microsoft Word

Organization

Problem solving

Team leadership

Policy compliance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Crown Hotel & Travel Management, LLC. is seeking a General Manager for a full-time role at our Smithfield location, NC. The GM will hire, train, and supervise front desk teams, maintain brand standards, and coordinate with other departments to ensure seamless hotel operation.

Responsibilities include payroll oversight, guest issue resolution, scheduling, and producing Front Office reports. A high school diploma is required; Hilton/PEP experience and strong leadership are preferred.