Hotel Operations Leader — Guest Experience & Team Growth

Opal Hotels Group; Greenville (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Opal Hotels Group, owner of the Hampton Inn - Greenville, in Greenville, NC, seeks an Operations Manager to guide hotel operations and partner with the General Manager to elevate guest experience and brand standards.

The role covers overseeing Front Office, Housekeeping, Breakfast and Maintenance, with responsibility for budgeting, staffing, and performance management to sustain service excellence.

Qualifikationen

• High school diploma or higher-level education.
• Minimum 2 years in a hotel supervisor/managerial position.
• Fluent English; additional languages preferred.
• Proficient with property management, accounting, and facilities management software.

Aufgaben

• Oversee and guide total hotel operations with the General Manager.
• Manage guest satisfaction, brand quality, budgets, labor, and staffing.
• Coordinate Front Office, Housekeeping, Breakfast, Engineering.
• Lead training, performance reviews, and succession planning.
• Ensure cost control and procurement guidelines are followed.
• Handle guest complaints professionally per brand standards.

Kenntnisse

Strong leadership

Team building

Guest relations

Communication

Cost control

Hospitality mindset

English fluency

Ausbildung

High school diploma or higher

Tools

Property management system

Accounting system

Facilities management software

Jobbeschreibung

Opal Hotels Group, owner of the Hampton Inn - Greenville, in Greenville, NC, seeks an Operations Manager to guide hotel operations and partner with the General Manager to elevate guest experience and brand standards.

The role covers overseeing Front Office, Housekeeping, Breakfast and Maintenance, with responsibility for budgeting, staffing, and performance management to sustain service excellence.